Professionally covered consumer protection issues

Our consumer protection professionals address all raised by the firm’s major international and local clients, providing state of the art and prompt legal assistance. Whether it regards specific consumer protection requirements and obligations, product liability, benefits, promotional campaigns, sales and trade practices or any other matter that might raise consumer related concern, our experts are here to assess the situation as well as draft the strategy and essential steps to undertake in order to prevent and/or solve any inconvenient situation that might arise. We equally provide custom made schemes and training programs for consumer protection best practices, while equally providing representation in front of relevant public authorities.

Highlights of the assignments which have been handled by our lawyers throughout their practice include advice and representation to:

• A medical devices manufacturer, by providing general promotional campaigns advice;
• A major airline company in its online promotional campaigns;
• General regulatory advice for a parking lot administrator;
• Various manufacturers, by liaising with the relevant authorities in order to obtain authorizations for commercializing portfolios of products;
• A major European garments producer with regards to their warranty and refund policies, sales campaign notifications and various day-to-day consumer protection related activities;
• Various clients in their relationship with consumers, including by answering claims/requests addressed by the consumers;
• Several clients before various law enforcement units with regards to alleged breaches of the terms of sales and discounted products campaigns;
• Various clients in fields raging from garments sale to the telecom industry with regards to drafting and revising promotional sales regulations;
• International clients as regards drafting and revising online terms and conditions of sale of products and/or services in accordance with Romanian consumer protection regulations;
• International chains of stores with regards to their internal regulations, and consumer protection policies;
• Several commercial operators with regards to various notifications to the National Authority for Consumer Protection.

Publications

• Consumer protection updates in the sale of goods field, article, January 2022 (ENG)
• Consumer protection legislative updates, November 2020 (ENG)
• Audio-Visual Media field, September 2020 (ENG)
• EU Law: Are Airline Passengers Consumers?, April 2020 (ENG)

• back